ITSM SERVICES


ITSM PROCESSES TRANSFORMATION

Over brief, concentrated meetings, Joe will chart your processes, assess challenges, and give insight for instant improvement.
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ENVISION A BETTER DIRECTION

Joe will offer comprehensive documentation for every one of your ITSM processes, including the policies, roles, and responsibilities, as well as the visual process flows, drawing the picture of your team's vision.

BASELINE ASSESSMENT

Where are you right now?

Over short meetings performed with your group over multiple days, Joe is going to use his expertise to interview, analyze, and evaluate your existing processes. He is going to identify the strengths, weaknesses, opportunities, and threats, then discover sensible ways to enhance the way your teams work.

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DESIGN

Where would you like to be?

Joe is an IT SM Expert and Certified ITIL Expert; therefore, his Rhino approach is continuously built on industry best practices and drawn out to your unique IT and business needs. His gap analysis and proposals for improvement are coming from decades of experience building and enhancing processes across a broad range of businesses and organization types. He will give swift clarity to all your teams' roles, responsibilities, and interactions, knowledge flow, products, or the outputs of your processes.

DOCUMENT

How can you get there?

 When Joe possesses a sound understanding of your processes, strengths, weaknesses, opportunities, threats, and culture, he will develop customized process documentation (ITSM policies, procedures, workflow diagrams, checklists, and RACI charts). Every process bundle will include precise, instant improvement recommendations that your team will be able to use to function better collectively.


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DELIVER


Actionable, Quantifiable Recommendations

Ultimately, he will provide the process documents to your team. He will carry out discussions and focus groups to:

  • Enhance your processes
  • Offer best practice leadership on the individual elements of each process
  • Help your team in improving the way you are working together.

You are going to walk off with more effective and efficient teams and more efficient and effective processes.

Ready to get started? Click here to begin!