ITSM SERVICES


ITSM
Services

0
distinct strategies for creating IT policy
  • Generated process and policy documentation for the entire IT Service Lifecycle for a federal government agency’s CIO and IT Department.
  • Designed and documented process to maintain asset and configuration management records for well over 6,500 serialized IT assets valued in excess of $47 million for a federal agency.
  • Developed process for inventory and tracking of a federal government agency's Cisco Install Base of over 8,100-line items, at a value of over $14 million.
  • Researched and documented recommendations to CIO or re-organization of a federal government agency’s IT Division.
 
 
 
 
 
 
 


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ITSM PROCESSES TRANSFORMATION
Over brief, concentrated meetings, Joe will chart your processes, assess challenges, and give insight for instant improvement.

ENVISION A BETTER DIRECTION
Joe will offer comprehensive documentation for every one of your ITSM processes, including the policies, roles, and responsibilities, as well as the visual process flows, drawing the picture of your team's vision.

BASELINE ASSESSMENT

Where are you right now?

Over short meetings performed with your group over multiple days, Joe is going to use his expertise to interview, analyze, and evaluate your existing processes. He is going to identify the strengths, weaknesses, opportunities, and threats, then discover sensible ways to enhance the way your teams work.


DESIGN

Where would you like to be?

Joe is an IT SM Expert and Certified ITIL Expert; therefore, his Rhino approach is continuously built on industry best practices and drawn out to your unique IT and business needs. His gap analysis and proposals for improvement are coming from decades of experience building and enhancing processes across a broad range of businesses and organization types. He will give swift clarity to all your teams' roles, responsibilities, and interactions, knowledge flow, products, or the outputs of your processes.




DOCUMENT
  • How can you get there?

     When Joe possesses a sound understanding of your processes, strengths, weaknesses, opportunities, threats, and culture, he will develop customized process documentation (ITSM policies, procedures, workflow diagrams, checklists, and RACI charts). Every process bundle will include precise, instant improvement recommendations that your team will be able to use to function better collectively.


DELIVER
  • Actionable, Quantifiable Recommendations

    Ultimately, he will provide the process documents to your team. He will carry out discussions and focus groups to:

    • Enhance your processes
    • Offer best practice leadership on the individual elements of each process
    • Help your team in improving the way you are working together.

    You are going to walk off with more effective and efficient teams and more efficient and effective processes.




  • Generated process and policy documentation for the entire IT Service Lifecycle for a federal government agency’s CIO and IT Department.
  • Designed and documented process to maintain asset and configuration management records for well over 6,500 serialized IT assets valued in excess of $47 million for a federal agency.
  • Developed process for inventory and tracking of a federal government agency's Cisco Install Base of over 8,100-line items, at a value of over $14 million.
  • Researched and documented recommendations to CIO or re-organization of a federal government agency’s IT Division.
 
 
 
 
 
 
 
 
  • Generated process and policy documentation for the entire IT Service Lifecycle for a federal government agency’s CIO and IT Department.
  • Designed and documented process to maintain asset and configuration management records for well over 6,500 serialized IT assets valued in excess of $47 million for a federal agency.
  • Developed process for inventory and tracking of a federal government agency's Cisco Install Base of over 8,100-line items, at a value of over $14 million.
  • Researched and documented recommendations to CIO or re-organization of a federal government agency’s IT Division.