remote work

Need IT Help for Your Work from Home Staff?

With remote work from home becoming more prevalent in today’s workforce, your IT team has a whole new set of challenges. They can no longer get up and walk to someone’s desk to help them, mostly if they cannot be fixed by remote access. Those remote work from home employees are not IT people and are used to a tech-savvy family member or friend to help them at home. But now, this is not possible because we do not want someone’s pimply-faced teenager accessing your business systems.

This mass teleworking may start feeling like you are a little overwhelmed, trying to support all these remote users.

If you have staff working from home and others are doing virtual learning, you cannot have someone’s nephew or niece working on your business devices, especially if they are not employed with you. It would help if you had that desktop to replace a broken one so your remote worker could continue doing their job, and you cannot risk them missing a deadline or losing hours of work. Their kids might welcome the excuse to miss some work, but you do not want them falling behind.

With all the technology we are using at home today regularly, the staffer’s house could be viewed as an extension of your business. Look at it as a remote work office. You want them to access the internet from their home. You want them to be able to print from anywhere. Even have a cloud backup of all their files.

So, team-up with a managed service provider (MSP) for your teleworking residential support. Numerous companies use MSPs for IT help, 24/7 monitoring, increased security and reporting. Your teleworkers can take advantage, too.

Benefits of Residential Managed Services

A managed service provider helps to organize and safeguard your technology. These IT experts can:

  • Network all their devices (printers, routers, laptops, desktops, and more)
  • Set up the best internet connectivity option for their home
  • Recommend the best software and hardware to meet their individual needs
  • Put virus protection in place on their devices
  • Monitor hardware for impending failure
  • Scan computers for malware and other threats
  • Establish system and storage backups, so there is a Plan B
  • Improve their productivity with more efficient solutions and expert advice
  • Keep their systems up to date by handling patches and upgrades
  • Move their computing to the cloud for greater mobility and cost savings
  • Educate them and their family on the internet safety and best practices

Valuing Your Time in Favor of MSPs

The idea of paying for IT assistance for teleworkers can put off your internal IT people. Before deciding an MSP is not for you, consider the value of your IT teams’ time. How many hours do they waste trying to figure out tech solutions or searching the Web to answer a teleworker’s problem?

If something goes wrong, you make one call to the MSP to get help. You are not wasting time troubleshooting over the phone or screen sharing to find out it is a hardware problem. An MSP is your one go-to for all your IT needs.

Also, consider the value of your business files and data and the importance of protecting and always accessing any work the workforce is doing remotely.

Conclusion

For a small, set monthly fee, you add a human IT expert focused on your team’s needs. You have a lot to think about already. Take teleworking technology concerns off your “to-do” list by partnering with a consultant today. I will simplify technology for you, offering a budget-friendly, customized managed services plan by brokering a deal with local MSPs for you.

Do you have any recommendations, remarks, tips, or questions to add to Need IT Help for Your Work from Home Staff? If you do, please provide them here. We welcome all input, concerns, questions, and feedback, so feel free to Contact Us.

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