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  • Generated process and policy documentation, along with implementation of the entire It Service management Lifecycle for a federal government agency’s CIO and IT Department.
  • Designed and documented process to maintain asset and configuration management records for well over 6,500 serialized IT assets valued in excess of $47 million for a federal agency.
  • Developed process for inventory and tracking of a federal government agency's Cisco Install Base of over 8,100-line items, at a value of over $14 million.
  • Researched and documented recommendations to CIO for re-organization of a federal government agency’s IT Division.



  • Generated process and policy documentation for the entire IT Service Lifecycle for a federal government agency’s CIO and IT Department.
  • Designed and documented process to maintain asset and configuration management records for well over 6,500 serialized IT assets valued in excess of $47 million for a federal agency.
  • Developed process for inventory and tracking of a federal government agency's Cisco Install Base of over 8,100-line items, at a value of over $14 million.
  • Researched and documented recommendations to CIO or re-organization of a federal government agency’s IT Division.
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